For App support please call 1-800-809-1989 or email support@paynetsystems.com
For 24-hour account or billing inquires call 1-866-324-5707

Open Account: New users can use this section to open an account with Paynet Systems. Upon submitting your contact information, you will be contacted by a Paynet Systems representative to complete the setup process. Once completed, you will be issued a username and password and have the ability to accept all major credit cards using your BlackBerry device.

Activate Account: Once an account has been opened with Paynet Systems (see ‘Open Account’) you will receive a welcome email. This email will provide your SecurePay ID and Mobile Pin which is to be entered by first time users. Upon entering this information your account will activate.

Login: The SecurePay ID and Username/Password provided in your welcome email is used to access the application interface. The login credentials will be provided once your account has been opened (To open an account, please see ‘Open Account’ on the application ‘Home’ page).

‘Remember my Password’ – if ‘ON’ your Login credentials will be saved on the device. Upon launching the app, you will be taken directly to the ‘Process Card’ interface.

‘Forgot Password’ – In case you have forgotten your password, you can click on the
‘Forgot Password’ tab. This will send a request to receive a new password.  An email containing the new password will be sent to the users registered email account.

Demo: This feature provides you a manual entry overview of the application functionality. A test credit card number is already entered. If desired, you can complete the optional fields and email yourself a receipt.

*The Bluetooth swipe and print device cannot be used in Demo mode.

Demo ‘Log’ – This feature provides past transaction details. In order to view the transaction Log, you must first run a test transaction.

  1. Click the menu button on your BlackBerry device.
  2. Click Log.
  3. Scroll to the desired transaction and click for full details.

Business Info: This feature is used to personalize your paper and emailed receipts by providing your business name and phone number on the receipt itself. You MUST include this information in order for your receipt to be valid.

  1. Once logged in, click the menu key on your BlackBerry and go to the ‘Home Page’.
  2. From the menu options on the Home page click on ‘Business Info’.
  3. Fill in your Business Phone Number and Business Name and click submit.*In order for your receipt to be valid, your business name and number MUST be included. A manual imprint of the card is also highly advised for any manually entered credit cards. This will help prevent charge disputes. Contact your Paynet sales representative for information on Manual Imprinters.

Change Password: This function will allow you to change your login password.

  1. Once logged in, click the menu function on your BlackBerry and go to the ‘Home Page’.
  2. Click on ‘Change Password’.
  3. Enter your Current Password.
  4. Enter your New Password.
  5. Confirm New Password and click Submit.

Confirmation that the password has been changed will appear on the screen.

Log: This feature provides past transaction details. You must be logged in to view this feature.

1. Click the menu key on your BlackBerry device. The Log can also be accessed from the Main Menu.
2. Click Log.
3. Scroll to the desired transaction and click for full details.

Pairing the Swipe Device with the BlackBerry phone: The following steps must be completed in order for the Bluetooth swipe device to work in conjunction with the phone.

  1. From the menu on your Blackberry click on ‘Manage Connections’.
  2. Make sure Bluetooth is checked ON and then click ‘Set up Bluetooth’.
  3. With the swipe device power on (the LED light should be green), click Search on the Blackberry’s ‘Add Device’ screen.
  4. The Blackberry should find and list the P25 device. Click on it.
  5. You will be asked for a numeric passkey. This code is found on a sticker located under the swipe devices printer lid. Lift the lid and enter the Pin Code onto the BlackBerry screen.
  6. Go back to the Blackberry’s main menu and launch the Paynet application from the Download folder.
  7. Once logged into the Paynet app click on ‘Process Card’.
  8. With the cursor in the ‘Credit Card number’ field, click the cursor. This will activate a drop down menu.  Click ‘Swipe’ from the menu (when done correctly you will see a message ‘Waiting on swipe’).
  9. The LED light on the swipe device should now be blue. If the LED is not blue, the device is not properly paired with the phone.

You’re now ready to swipe credit cards! See ‘Process Card’ for details.

Process Card: This function will charge your customers credit card the value entered into the ‘Amount’ field.

If swiping the credit card using our card reader

Your Blackberry device must first be paired with the swipe device in order to work. (See Pairing Swipe Device). With the Process Card interface open and the swipe device power on, the LED light on the swipe device should be blue. If the LED is not blue, the device is not properly paired with the phone.

1. To access the Process Card interface, you can click ‘Process Card’ from the Main Menu, or    using the menu key on your BlackBerry device, click ‘Process Card’.

2. With the cursor in the ‘Credit Card number’ field, click the cursor. This will activate a drop down menu.  Click ‘Swipe’ from the menu (when done correctly you will see a message ‘Waiting on swipe’).

3. Swipe the credit card with the magnetic stripe down and facing you.
4. Enter the sale amount.
5. Scroll down and click ‘Submit’.

6. Upon approval the receipt can be printed by clicking on ‘Print’. Or, it can be emailed by entering an email address in the Email field and clicking ‘Email’

*Optional fields do NOT have to be completed when the card is swiped.

If manually entering the card information

  1. To access the Process Card interface, you can click ‘Process Card’ from the Main Menu, or using the menu key on your BlackBerry device, click ‘Process Card’.
  2. ‘Required’ fields. Complete the required fields including Credit Card Number, Expiration Date and Amount.
  3. ‘Optional’ fields. These fields are optional; however, it is recommended that you enter the CVV Code and Address fields to provide additional verification. Entering the additional information will also ensure that you qualify for the lowest rates possible.
  4. Scroll down and click ‘Submit’.
  5. Upon approval the receipt can be printed by clicking on ‘Print’. Or, it can be emailed by entering an email address in the Email field and clicking ‘Email’.For manually entered transactions: a manual imprint of the credit card is highly advised and can help prevent charge disputes. Contact your Paynet sales representative for information on Manual Imprinters.

Void: This function will delete a transaction that has been previously approved. A transaction can only be voided if completed before 12:00am Pacific Standard Time on the same day of the sale. If the allotted time has passed a ‘Refund’ should be issued in place of a void. Please see ‘Refund’ for instructions.

  1. A Void must be completed from the Process Card Interface. To access the Process Card interface, you can click ‘Process Card’ from the Main Menu, or using the menu key on your BlackBerry device, click ‘Process Card’.
  2. Scroll to the bottom of the Process Card interface and click on ‘Void’
  3. Swipe the credit card you desire to Void (in order to swipe you must click the cursor in the Credit Card Number field and click swipe from the menu) or manually enter the required data. The ‘Transaction # ID’ must be entered and can be found on the receipt or in the Log (see Log).
  4. Click on ‘Void’ to submit.
  5. Upon approval the receipt can be printed by clicking on ‘Print’. Or, it can be emailed by entering an email address in the Email field and clicking ‘Email’.

Refund: This function will refund/credit a sale that has been previously approved.

1. A Refund must be completed from the Process Card Interface. To access the Process Card interface, you can click ‘Process Card’ from the Main Menu, or using the menu key on your BlackBerry device, click ‘Process Card’.
2. Scroll to the bottom of the Process Card interface and click on ‘Refund’
3. Swipe the credit card you desire to refund (in order to swipe you must click the cursor in the Credit Card Number field and click swipe from the menu), or manually enter the required data. The ‘Transaction # ID’ must be entered and can be found on the receipt or in the Log (see Log).
4. Click on ‘Refund’ to submit.
5. Upon approval the receipt can be printed by clicking on ‘Print’. Or, it can be emailed by entering an email address in the Email field and clicking ‘Email’.

Email Receipt: You can send your customer an emailed copy of the transaction receipt from the transaction ‘Detail’ screen or from the ‘Log’.

From the Detail Receipt Page

1.While entering credit card information on the ‘Process Card’ interface, you can enter a destination email address in the Email Address field
2. After ‘Submit’ has been clicked, you will see the Detail Receipt Page.
3. On the bottom of the screen you will see ‘Email’-(If an email address was not previously entered on the ‘Process Card’ interface, it can be added now). Click ‘Email’ to send.

From the ‘Log’

1. Find the desired transaction from the log page and click it (see Log).
2. On the bottom of the screen you will see Email (If an email address was not previously entered on the ‘Process Card’ interface, you can add it now). Click ‘Email’ to send.

*Please see ‘Business Info’ to include your business name and business contact phone number on the emailed receipt.

Tax Rates:
This feature allows you to store tax rates. If activated, the app will automatically calculate tax amounts to the total sale upon checkout. Appropriate tax rates are manually entered by the user. Several tax rates can be saved allowing users to apply tax rates for multiple States.

To access Tax Rates – from the Main Menu/Home page (this can be accessed by clicking the Main Menu Key on your BlackBerry device and clicking on Home) scroll to and click on ‘Tax Rates’.

Adding a Tax Rate – From the Tax Rate List page tap ‘New’. In the ‘Description’ field, enter the name or State of the Tax being applied (for example – California or Lodging Tax). Next, scroll to ‘Rate’. Enter the appropriate tax rate, (for example – 5% tax rate would look like this: 5.0000%). Next, scroll and click ‘Save’. This tax rate is now saved in the database and can be applied to products and services during checkout (see Product Database). *Please note; Paynet Systems is not responsible, in any way, for the accuracy of Tax amounts entered by users.

Products Database and Shopping Cart:

This feature allows you to store product inventory, or even store a list of services provided for faster data entry and transaction time. You can also add multiple products/services and Tax Rates to the shopping cart. These items will then be calculated and totaled for checkout.

To access Products – Click ‘Products’ from the Main Menu/Home page, or using the menu key on your BlackBerry device, click ‘Products’. (You must be logged in).
Adding a Product to the database – * If you plan on adding Tax Rates to your products/services, you must first enter tax rates prior to adding products to the database- see ‘Tax Rates’.

From the ‘Product’ screen click ‘New’ located on the top center of the screen. Then from the ‘Edit Product’ screen you can enter the corresponding data for each product sold or service provided. If you are not adding Tax rates, once the data has been entered, click ‘Save’.

Adding ‘Tax Rates’. This will apply the corresponding tax amount to the total sale during checkout. To use this feature you must first complete the steps listed under Tax Rates (see Tax Rates).

To apply Tax Rates to a Product or Service

  1. From the ‘Product Edit’ page, click on the blue arrow located to the right of the Tax Rate field.
  2. From the previously entered rates (see Tax Rates), choose the appropriate Tax Rate and click it.
  3. Once the correct Tax Rate is entered click on ‘Save’.

Choosing a Product for transaction processing – Click ‘Products’ from the Main Menu/Home page, or using the menu key on your BlackBerry device, click ‘Products’. (You must be logged in).  Then from the alphabetical menu of products previously entered, click the desired product or service being sold – then tap ‘Transact’. This will take you to the Cart page.

From the Cart page you can either add another product by clicking ‘Add Product’, or you can begin the Checkout process by clicking ‘Checkout’. You can also ‘Remove’ items, increase the ‘Quantity’ of items, or change the ‘Tax Rate’ by scrolling over the product until it is highlighted in blue, and then click it.  A menu will appear with a list of options.

Edit or Delete a Product/Service – Click ‘Products’ from the Main Menu/Home page, or using the menu key on your BlackBerry device, click ‘Products’ (You must be logged in). Then from the alphabetical menu of products/services, click on the desired product or service to be edited or deleted. Click ‘Edit’ to make desired changes to the product/service. Or, Click ‘Delete’ to remove the product/service from the list.

Customer Database:

This feature allows you to store customer information including name, email, street address, and contact numbers for faster data entry and transaction time.

To access ‘Customer’ database – To access Customers click ‘Customers’ from the Main Menu, or using the menu key on your BlackBerry device, click ‘Customers’. (You must be logged in).
Adding a Customer – from the ‘Customers’ screen Click ‘New’ located on the top center of the screen. You can then enter the corresponding data for each customer you wish to store. Once the data has been entered, click ‘Save’.

You can automatically add a customer to the database as well. From the Main Menu click on settings.  Check the ‘Automatically Add’ box and click ‘Save’.

Choosing a Customer for fast transaction entry – From the Customer List page choose from the alphabetical menu of customers previously entered, click the desired customer – then click ‘Transact’. This will automatically launch the ‘Process Card’ interface with the customer’s information already pre-populated.
Edit or Delete a Customer Profile – From the alphabetical menu of Customers that has been previously entered, click the desired Customer to be edited or deleted. Tap ‘Edit’ to make desired changes to the customer. Or, tap ‘Delete’ to remove the Customer from the list.